The Quality Lead has overall responsibility for all quality processes relating to the project , and shall lead the quality team in enforcing standards for all working practices in transaction processing, quality processes improvement. Significant aspects of the role are to enforce quality policies and manage planned changes, as well as develop new policies to deal with unplanned events that may impact quality or performance.

Decides on areas with major impact on key results, contributing significantly to the advancement of the company and/or client’s business

Interprets strategic direction and vision, and sets policies and goals across area of responsibility, requiring significant long-term business planning and forecasting

Provide solutions for the most complex/significant business or specialist issues/problems, where no precedent may exist, and ensures implementation where appropriate

Operates with significant autonomy and latitude in meeting objectives and enacting change

Establishes and sustains key internal/external client and industry/business community relationships, and may identify/progress key business development opportunities as appropriate

Provides leadership and direction to quality team

Responsible for recruiting and ensuring continuous development of the team, including formal evaluation of direct reports

Accountable for integrity of key human resource processes including career development, salary review, resource approach and performance management

Review effectiveness of organizational structure to support business needs

Demonstrates comprehensive understanding and application of all relevant company policies, procedures and operational frameworks