Candidate should have at least 8 years relevant working experience in a senior role and at least 5 years in  Telecommunication Account. The candidate should have solid experience working with international counterparts to efficiently deliver outsourced services, and should have strong Management background

Management skills:

• Strong management skills and with proven expertise developing and leading a team to deliver services efficiently and at a consistently high level of performance
• Customer service oriented, and with a keen ability to meet customer demands and maintain company interests
• Good working knowledge in Project Management, such as establishing project scope, preparing budgets and timetables, anticipating risks, and properly communicating project deliverable and strategies
• Theoretical knowledge in customer relationship management and Service Level Agreement (SLA) management, specifically in negotiation, tracking and evaluation of of SLAs
• Proficient in process improvement and productivity enhancement, as well as performance management
• Exposure in the Telecommunication Industry or related business would be a definite advantage

Other Requirements:

• A skilled communicator who is able to relate well with different levels of stakeholders
• Highly adept in conflict mediation and resolution
• Strategic thinker, highly analytical
• Willingness and proven commitment to work on Shifting/Graveyard Shift Operations on a continuing and regular basis.