• Management and maintenance of Microsoft Lync Unified Communications environment 

• Troubleshoot and bring to resolution Lync communication problems

• Implement and configure changes in Microsoft Lync unified communication as needed 

• Escalation Point of contact for Lync technical issues 

• Send daily status reports as required to the Onshore Project/Operations Manager 

• Escalate risks and issues to the offshore Operations Management 

• Adhere to the system of internal controls, processes, and standards based on the guidelines set forth by the project and the company

• Accept L3/L4 Lync technical escalations from the operations team 

• Perform RCA as needed for high severity cases 

• Perform other tasks based on the agreed requirements of the project

• Coach and mentor the offshore operations team 

• Create project documents (work plan etc..) as needed MS EXCHANGE Administrator: 

* Responsible for the development and implementation of SharePoint sites, applications, dashboards and workflows to support infrastructure and operational processes MS Office 365 Support Engineer.